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Empathy

1.  The process of listening so others will talk is called empathic listening.
A) True
B) False
2.  Empathy means to put oneself in a position to understand another person.
A) True
B) False
3.  People are accustomed to solving problems and often listen with this frame of mind.
A) True
B) False
4.  We may feel that sharing our own story is proof that we are listening, but instead, the other person feels left out.
A) True
B) False
5.  When people have deep sentiments to share, rarely do they expose their vulnerability by getting to the point right away.
A) True
B) False
6.  Individuals rarely listen and ask questions with the idea of confirming their own observations.
A) True
B) False
7.  An incomplete question has the advantage of leaving much in the air and giving the client control over the direction he wishes to go.
A) True
B) False
8.  One technique of empathic listening is to repeat words or phrases.
A) True
B) False
9.  Our body language lets the speaker know we are interested in what they are saying.
A) True
B) False
10.  One of the most important empathic listening skills is not interrupting pauses, or periods of silence.
A) True
B) False
11.  Empathic listening permits those who own the challenge to begin to hear themselves.
A) True
B) False
12.  Part of being a good listener may require consciously fighting to keep an open mind and avoid preconceived conclusions.
A) True
B) False